How can we help?
OccuPulse is designed to be simple and reliable.
If you need assistance, we are here to support you quickly and directly.
Contact Support
Email: support@occupulse.net
Response time: Within 24 hours (Mon–Fri)
Please include:
- Your restaurant name
- The forecast week in question
- A short description of the issue
The more context you provide, the faster we can resolve it.
Frequently Asked Questions
When do I receive my weekly forecast?
Your personalized forecast report is delivered no later than Wednesday prior to the forecast week.
What if the weather changes after the forecast?
Short-term weather shifts may influence actual occupancy. OccuPulse integrates the best available data at the time of reporting.
Can I cancel anytime?
Yes. Your subscription renews automatically but can be canceled at any time before the next billing cycle.
You can manage or cancel your subscription in the Customer Billing Portal.
How accurate are the forecasts?
OccuPulse provides data-driven projections based on local events, seasonal patterns, and weather models. It supports planning decisions but does not guarantee specific revenue outcomes.
Billing Questions
For subscription or payment-related questions, contact:
Please include your Stripe receipt number if available.
Technical Issues
If you experience:
- Missing reports
- Access problems
- File delivery issues
Contact support@occupulse.net with the subject line: Technical Issue